Terms of Service

By creating an account or using the Obsidian OS platform (“Service”), you agree to these Terms of Service (“Terms”) and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

Obsidian OS is an institutional-grade real estate acquisition and deal intelligence platform that includes:

• Lead pipeline and deal tracker management
• AI-powered underwriting and analysis tools
• Letter of Intent (LOI) generation and e-signature workflows via DocuSign
• Power dialer and outreach sequencing
• Portfolio tracking and performance analytics

We reserve the right to modify, suspend, or discontinue any feature or the Service itself at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. The Service is intended for business use by real estate professionals, investors, and organizations. Consumer use is not the intended purpose of this platform.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Provide accurate and complete registration information
• Notify us immediately of any unauthorized use of your account
• Not share your credentials with unauthorized individuals
• Not create multiple accounts for the purpose of circumventing restrictions or limits

We reserve the right to suspend or terminate accounts we believe to be compromised or in violation of these Terms.

You agree not to use the Service to:

• Violate any applicable federal, state, or local law or regulation
• Send unsolicited commercial communications (spam) through the dialer or messaging tools
• Violate the Telephone Consumer Protection Act (TCPA) or any telemarketing laws
• Scrape, copy, or harvest data from the Service for redistribution or resale
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any portion of the Service
• Upload malicious code, viruses, or any content that could harm the Service or other users
• Impersonate any person or entity or misrepresent your affiliation

You are solely responsible for all content you upload, submit, or transmit through the Service. Violation of these use restrictions may result in immediate account termination without refund.

If you use the power dialer, outreach sequencing, or SMS features within Obsidian OS, you represent and warrant that:

• You have obtained all necessary prior express written consent as required by the TCPA and applicable state laws before contacting any individual
• All contact lists you upload comply with the National Do Not Call Registry and applicable state DNC lists
• You will honor all opt-out requests promptly and in accordance with applicable law
• You will not use the Service to harass, threaten, or contact individuals who have requested no further contact

You indemnify and hold harmless Obsidian Luxe Holdings LLC from any claims, damages, fines, or penalties arising from your non-compliance with telecommunications laws.

Access to certain features of Obsidian OS requires a paid subscription. By subscribing, you agree to:

• Pay all applicable fees in advance on a monthly or annual basis as selected
• Provide accurate and current billing information
• Authorize recurring charges to your payment method on the billing cycle you select

All fees are non-refundable except as required by applicable law or as expressly stated in a separate agreement. We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance.

All content, features, and functionality of the Service — including but not limited to the software, design, text, graphics, logos, and AI models — are owned by Obsidian Luxe Holdings LLC and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business purposes.

You retain ownership of all data and content you upload to the Service. By uploading content, you grant us a limited license to process, store, and display that content solely to operate and improve the Service.

The Service integrates with third-party platforms including Crexi, DocuSign, Twilio, and others. Your use of those integrations is subject to the respective third party's terms of service and privacy policy. We are not responsible for the availability, accuracy, or conduct of any third-party service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Financial projections, underwriting models, and deal analyses provided by the Service are estimates for informational purposes only and do not constitute investment advice, legal advice, or any guarantee of investment returns.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OBSIDIAN LUXE HOLDINGS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100.

You agree to defend, indemnify, and hold harmless Obsidian Luxe Holdings LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any law or the rights of any third party.

Either party may terminate your access to the Service at any time, for any reason, with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, and indemnification — will survive.

You may request export of your data before termination. Data export requests must be submitted at least 7 days before account termination.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any dispute arising from these Terms or the Service shall be resolved exclusively through binding arbitration under the rules of the American Arbitration Association (AAA) in the State of Florida, except that either party may seek injunctive relief in a court of competent jurisdiction.

We may modify these Terms at any time. We will notify you of material changes by email or by posting a prominent notice within the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

For questions about these Terms, contact: legal@obsidianluxeholdingsllc.com ·  Obsidian Luxe Holdings LLC